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Returns Info

99 DAY RETURNS POLICY

Hypertyres.co.nz is committed to customer satisfaction - if you receive tyres that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund* the product. We will also ship your exchange request back to you, for free! good guys.

NB: We cannot accept tyres back if they have been test-fitted to a wheel.

*Refunds not applicable on sale or promotional items.

  • Exchanges (full price items) - 99 days from date of purchase
  • Refunds (full price items) - 99 days from date of purchase
  • Sale items - No refund will be given unless goods are faulty

Our aim is to take the risk out of the ordering process and make sure you get what you want when you want.

RETURNS PROCESS

If for any reason you would like to return your product to us please follow the simple steps below:

  1. Complete the Exchanges & Returns form that was included with your order
  2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Label the package with our returns address
  4. Courier: Hyper Tyres 434 Church St East, Penrose, Auckland 1061
  5. Post: Hyper PO Box 12374 Penrose Auckland
  6. Attend your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as Hypertyres.co.nz is not liable for lost return parcels.
  7. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.
  8. Hypertyres.co.nz will cover the cost of the return shipping to you.

SHIPPING TIMES FAULTY RETURNS NEEDING REPAIR

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Once received in our warehouse, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty return once received.

If an order is deemed faulty, we will gladly reimburse the return postage.

RETURN TERMS AND CONDITIONS

Hypertyres.co.nz’s returns department operates Monday-Friday 8am to 5pm. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. Hypertyres.co.nz cannot accept COD deliveries.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to Hypertyres.co.nz in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Email: tyres@hyper.co.nz
Phone: 0800 635 535